Salesforce.com is a web based customer relationship management (CRM) program
available for subscribers from mostly small to mid-sized businesses.
It features customized tools for secure tracking and managing contacts,
leads, customer inquiries, and post-sales relationships with customers. It
can also be easily configured and managed by the end-users, rather than IT
specialists. As the application is hosted on the Web servers at
SalesForce.com's data centers, small businesses may save investments in
software licenses, new hardware and system maintenance.
Considering the benefits of SalesForce.com platform implementation you
should keep in your mind also the main risks against stand-alone
applications: Internet reliance and reliability of a hosted service.
One of the important features of SalesForce is smooth integration abilities
with other online or offline applications. Though integrating new SalesForce
platform into an existing infrastructure can be a daunting task for IT