There is a growing dissatisfaction with outsourcing
relationships as per research reports. This dissatisfaction can be
attributed to a number of causes, related to both the parties' to
Unrealistic expectations of the customer due to over
promising during sales process.
Divergent interests of the customer and the provider.
Inflexibility to align the outsourcing relationship
to the change in business needs.
Cultural and Communication gap.
High rate of turnover of people Growing
Following are the Key Guidelines for managing the
Complete understanding of the project requirement
Outsourcing is not just a contract signed between two parties. It is a
relationship, which has to be managed from day one of the contract.
Successful outsourcing relationship requires a lot of professionalism and
good management. While fundamentals of good management don't change, the way
they are executed changes to a great extent.